13 Feb 2020

Transport for Wales is launching a body camera trial to further improve the safety of their customers and staff. Selected railway staff including conductors and station staff, will be equipped with modern Body Worn Cameras that will help to prevent antisocial behaviour at stations and on trains.

Last year alone, saw over 350 reported accounts of physical or verbal abuse against staff on trains in Wales and whilst this is a small number in terms of the overall passenger journeys, TfW are keen to further reduce this number as any incident should not be tolerated.

Antisocial figures in Wales show an improving trend in comparison with the rest of the UK and TfW has previously committed to providing CCTV at every station across the Wales and Borders network and already introduced additional security staff.

This trial is another step forward in reducing this type of behaviour and is being delivered in partnership with the British Transport Police.

The trial will include four different type of cameras, and after a review period, one company will be selected to supplying 300 across the network.

Ken Skates, Welsh Government Transport and North Wales Minister, said:

“Everyone has the right to work or travel on our network without the fear of abuse or threats. The rail staff there to help us are no different to our family and friends. They are working hard to get us from A to B, often in difficult circumstances.

“We must stamp out anti-social behaviour and do everything we can to support staff to do their jobs and let passengers make their journeys in a safe and pleasant environment.”

Daniel Hopkin, a frequent rail passenger on the Neath to Cardiff line added:

“It’s great that Transport for Wales are fitting their staff with cameras. I regularly travel between Neath and Cardiff on the train and I think that any improvements in safety will benefit customers.

“The railway station can be really hectic and the fact that staff will have body cameras should act as a deterrent to some of the occasional bad behaviour. Transport for Wales seem to be considering different ways to improve things for the customer and I find that encouraging as a passenger.”

Marc Clancy, Transport for Wales Conductor said:

“We have to deal with a range of people daily and most of our customers are grateful and polite. We work extremely hard to give our customers the best possible experience when using our services, however at times staff and passengers do experience occasional antisocial behaviour and abuse.

“The introduction of these cameras should act as a deterrent to antisocial behaviour, support assault prosecutions and boost public confidence in safety.

“They will provide our front-line staff with more confidence when dealing with difficult situations and abusive customers.”

BTP Superintendent Andrew Morgan, said:

“The safety of passengers and our rail industry colleagues is our absolute priority and we do everything we can to protect them.

“We fully support the introduction of body worn cameras for Transport for Wales’ frontline staff - we know from experience that body worn video is a fantastic piece of kit that helps us in securing convictions against those who target staff with unnecessary violence or abuse.

“We hope the introduction will deter anti-social behaviour and provide reassurance to rail staff as well as passengers.
Fortunately, these types of incidents are few and far between, however if anyone has any concerns while travelling, they can text us on 61016.”