05 Aug 2026
New technology is set to be introduced at seven stations across the Wales and borders network this summer to improve accessibility, customer support and station operations.
The works will see modernised gatelines, colleague tablet devices and new interactive video help points installed at Cardiff Queen Street, Neath, Swansea, Rhyl, Chester, Shrewsbury and Newport.
Designed to make station access easier and more accessible, the project combines modernised barriers with improved on-the-ground support to keep passengers moving smoothly as part of Transport for Wales’ (TfW) ongoing investment in station infrastructure.
Darren Haynes, Head of Customer Operations at Transport for Wales said: “This investment across seven of our major stations will significantly improve daily station operations and enhance the passenger experience.
“These updates are designed to make every journey smoother while equipping our frontline colleagues with modern tools to ensure our stations remain welcoming and accessible for everyone.”
Work will take place across five days at each location between Monday 3 August and Thursday 1 October.
During installation and commissioning, the new gates will remain out of service while comprehensive testing is completed. Passengers will still be able to travel as normal, with manual ticket inspections carried out by station colleagues.
Passengers using pay as you go tap-in contactless payment are advised to always tap in upon entry and tap out upon exit. Failing to tap out may result in an incomplete journey charge, though any missing details can easily be corrected through the TfW app or online account.
Notes to editors
- Cardiff Queen Street: 3–7 August 2026
- Neath: 17–21 August 2026
- Swansea: 24–28 August 2026
- Rhyl: 7–11 September 2026
- Chester: 13–18 September 2026
- Shrewsbury: 21–25 September 2026
- Newport: 26 September–1 October 2026
- To reduce the impact on customers and local communities, the majority of any noisy construction activity will be carried out overnight wherever possible.
- The introduction of Station Control Units, mounted tablet devices located at gatelines, will give station teams an additional and more accessible way to operate gates alongside the existing CAST mobile application.
- Video Help Points will provide direct access to assistance when needed. The help points offer two-way video and audio communication, enabling customers to speak directly with staff if they require support, for example if a ticket is not accepted at a gate. They will also provide access to self-service information.
- The Video Help Points form part of a wider solution to support remote gateline operation, helping TfW provide assistance to customers quickly and efficiently while maintaining a safe and welcoming station environment.
