27 Jul 2026
Transport for Wales (TfW) has launched TfW Protect, a dedicated anonymous reporting service designed to help tackle cable and metal theft across the rail network.
Cable and metal theft remains a serious issue for the railway, often resulting in delays, cancellations and wider disruption that can prevent people from getting to work, appointments, events, and other important destinations.
By launching TfW Protect, Transport for Wales hopes to raise awareness of the impact that metal and cable theft has on passengers, communities and the wider economy, while providing a trusted and anonymous way for people to help prevent it.
Josh Hopkins, Head of Security, Risk and Resilience at Transport for Wales, said: “We’re pleased to be launching TfW Protect, giving people a simple and completely anonymous way to share information about cable and metal theft affecting our railway.
“This type of crime can have a real impact on our customers and communities, and the information people provide can play an important role in helping us protect the network. We're glad that TfW Protect can give the reassurance that information can be shared safely, confidently and anonymously.”
TfW Protect encourages anyone who has witnessed or heard something suspicious to report it, whether it involves specific names, physical descriptions, dates and times, or what3words locations for remote areas. Everyone has a role to play in keeping the network safe, and every piece of information could make a difference.
Anyone with information can contact TfW Protect by:
- Calling 0800 756 3477
- Completing the simple online form at www.TfWProtect.co.uk
Speak up. Stay anonymous. Help keep Wales connected.
Notes to editors
The service is operated by an independent charity and is designed to ensure that people can share information without fear of reprisal or being identified.
When information is received through TfW Protect:
- Reporters are never asked for their name or personal details.
- Phone numbers are not visible to the service.
- Calls are not recorded.
- IP addresses are scrambled.
- Reports are sanitised to remove identifying information before being shared with TfW.
- Neither the service nor TfW can identify or trace the source of the information.
This anonymity guarantee gives people peace of mind to do the right thing while helping protect their communities and railway services.
