05 Jul 2023

The Welsh Government and Transport for Wales (TfW) are not in scope of the ticket office announcement made today (5 July) by the Department for Transport train operators in England. 

We do not have any plans to reduce the number of staff at our stations and we will continue to work in a social partnership with our Trade Unions as part of regular dialogue on how we deliver the best possible service to meet the needs of our customers. 

TfW does not plan to make similar wholesale changes to ticket offices in Wales, to the ticket offices that we manage in England (Chester, Hereford, Leominster, Runcorn East, or Shrewsbury) or to the ticket offices operated by our retail agents. 

Marie Daly, Chief Culture and Customer Officer at TfW.