Blog

18 May 2022

7 ways to ‘keep on track’ when your train journey is disrupted

7 ffordd i ‘gael gwybod y diweddaraf’ pan fydd rhywbeth yn amharu ar eich taith ar y trên

Rail

Do you ever find yourself derailed by disrupted trains?

Do not fear. We know that it can be frustrating when there’s a disruption to your journey, so whether there’s an upcoming track closure or an immediate disruption to your train, we’ve got you covered!

There are several ways to seek information or get in touch with the Transport for Wales team to ensure you are up to date with the latest train timetable changes when it’s most important.

Here are several ways to keep you on track:

The next station is…

Our website hosts a variety of quick and easy ways to find out where your train is now or view updates on upcoming track improvements, so you can plan ahead.

WhatsApp-ening?

You can now directly message the Transport for Wales Rail Services team using WhatsApp for real time assistance! All you need is a mobile number and the app. The team are available on
07790 952507 between the hours of:

07:00-20:00 Monday to Friday

08:00-20:00 Saturdays

11:00-20:00 Sundays

JourneyCheck

All aboard with our journey checker

Journey Check tool is a service that provides live updates on disrupted and cancelled trains in the palm of your hand. You can choose to receive your updates via a combination of emails and/or SMS text messages to suit your needs.  

The service is free (apart from the cost of one initial phone number confirmation text message).

Track us on social media

Follow us on twitter @TfWrail for live disruption updates.

You can also follow Transport for Wales on Facebook and Twitter for future timetable changes, to plan your journey in advance.

Give us a call

To confirm any train line updates you can also contact our team on 03333 211 202 during the following opening hours:

Monday to Saturday: 08:00 - 20:00

Sundays: 10:00 - 20:00

If you prefer to talk to us in Welsh, please call 03333 211 202 and select option 1.

Calls to our number are charged at a local rate from a BT phone.

Shrewsbury station

Chat with our station staff

Our conductors and stations teams members are always on hand to give you in-person details about immediate disruptions to your train journey. Ask away!

View our platform posters  

Is your tech failing you? Or you’d rather view a physical copy of the latest updates? Check out our information posters at the stations for details about changes to train times.

For all media enquiries, please contact

media@tfw.wales

or call 0330 3211180

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